Terms of Service

Effective date: 18 March 2026 | Last updated: 18 March 2026

These Terms of Service ("Terms") are a legally binding agreement between you ("you" or "Customer") and NodeNarrative ("we", "us", or "our"), a company based in Brisbane, Queensland, Australia.

These Terms govern your access to and use of our website at nodenarrative.io (the "Website"), our marketing attribution platform (the "Platform"), and any related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you are accepting these Terms on behalf of an organisation, you represent that you have the authority to bind that organisation.

1. Definitions

"Customer Data" means any data, content, or information that you submit, upload, or make available through the Platform, including your end customers' data.
"Platform" means the NodeNarrative marketing attribution software-as-a-service application.
"Services" means the Website, the Platform, and any related APIs, documentation, and support provided by us.
"Subscription" means your paid plan to access the Platform, as described on our pricing page.
"User" means any individual authorised by you to access the Platform under your account.

2. Description of Services

NodeNarrative provides a knowledge graph-based marketing attribution platform that enables e-commerce businesses to:

Analyse customer journeys across multiple marketing touchpoints
Apply multiple attribution models (first-click, last-click, linear, U-shaped, time-decay, Shapley values, and Markov chain)
Generate insights to optimise marketing spend and improve return on investment
Integrate with e-commerce platforms and marketing tools

The specific features available to you depend on your Subscription plan, as described on our pricing page.

3. Account registration

To use the Platform, you must:

Be at least 18 years of age
Provide accurate, complete, and current registration information
Maintain the security of your account credentials
Notify us promptly of any unauthorised access to your account

You are responsible for all activities that occur under your account. We may suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

4. Subscriptions and fees

Our Subscription plans and pricing are set out on our pricing page. Subscriptions are billed on a recurring basis (monthly or annually) depending on your selected plan.

Annual plans are billed in advance for the full year at a discounted rate.
Monthly plans are billed at the start of each billing period.
Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date.

We reserve the right to change our pricing with at least 30 days' notice. If you do not agree to a price increase, you may cancel your Subscription before the new pricing takes effect, and you will not be charged the increased amount.

5. Payment terms

All payments are processed securely by Stripe. By providing payment details, you authorise us to charge your nominated payment method for the applicable Subscription fees.

Currency: Prices are quoted in Australian Dollars (AUD) unless otherwise stated.
GST: All prices displayed on our Website are exclusive of Goods and Services Tax (GST). For Australian customers, GST of 10% will be added in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth). Tax invoices will be provided.
Failed payments: If a payment fails, we will notify you and provide a reasonable opportunity (at least 7 days) to update your payment method before suspending access.
Refunds: Annual Subscriptions are non-refundable except where required by the Australian Consumer Law or other applicable law. Monthly Subscriptions may be cancelled at any time, taking effect at the end of the current billing period.

6. Free trials and beta features

We may offer free trials or access to beta features at our discretion. During a free trial:

You will have access to the specified features for the trial period
No payment will be charged during the trial unless you opt into a paid Subscription
We may convert your trial to a paid Subscription at the end of the trial period only with your express consent

Beta features are provided "as is" without warranties and may be modified or discontinued without notice.

7. Acceptable use

You agree not to use our Services to:

Violate any applicable law, regulation, or third-party rights
Upload or transmit malicious code, viruses, or harmful content
Attempt to gain unauthorised access to our systems or other users' accounts
Interfere with or disrupt the integrity or performance of the Services
Reverse-engineer, decompile, or disassemble any part of the Services
Use the Services for competitive analysis or to build a competing product
Resell, sublicense, or redistribute access to the Services without our written consent
Use automated means (bots, scrapers) to access the Services beyond permitted API usage
Process data in a manner that violates the privacy rights of individuals

We reserve the right to suspend or terminate access for violations of this section, with notice where practicable.

8. Intellectual property

8.1 Our intellectual property

The Services, including all software, algorithms, designs, text, graphics, and documentation, are owned by NodeNarrative and protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to use the Services in accordance with these Terms and your Subscription plan.

8.2 Your intellectual property

You retain all ownership rights in your Customer Data. By using the Services, you grant us a limited licence to process your Customer Data solely for the purpose of providing the Services to you.

8.3 Feedback

If you provide suggestions, ideas, or feedback about our Services, you grant us a non-exclusive, royalty-free, worldwide licence to use and incorporate such feedback without restriction or compensation.

9. Customer Data

You are the data controller (or "business" under CCPA) with respect to your Customer Data. We act as a data processor (or "service provider") and will:

Process Customer Data only in accordance with your instructions and these Terms
Implement appropriate technical and organisational security measures
Not sell, share, or use Customer Data for any purpose other than providing the Services
Assist you in responding to data subject or consumer rights requests
Notify you promptly of any data breach affecting Customer Data

You are responsible for ensuring you have the necessary legal basis (including consent or legitimate interest) to collect and share your end customers' data with us through the Platform.

For enterprise customers requiring a formal Data Processing Agreement (DPA), please contact us at privacy@nodenarrative.io.

10. Confidentiality

Each party agrees to keep the other party's confidential information confidential and not disclose it to third parties, except:

As necessary to perform obligations under these Terms
To professional advisers bound by confidentiality obligations
As required by law, regulation, or court order

Confidential information does not include information that is publicly available, already known to the receiving party, or independently developed.

11. Third-party services

Our Services may integrate with or contain links to third-party services (e.g. Shopify, Google Analytics, Facebook Ads). These integrations are provided for your convenience. We are not responsible for the content, privacy practices, or availability of third-party services.

Your use of third-party services is subject to their respective terms and conditions. We recommend reviewing their terms before enabling integrations.

12. Service availability

We aim to maintain 99.5% uptime for the Platform (excluding scheduled maintenance). We will endeavour to:

Provide at least 48 hours' notice of scheduled maintenance
Schedule maintenance during off-peak hours (AEST) where possible
Communicate unscheduled outages promptly via email and, when available, our public status page

We do not guarantee uninterrupted or error-free access to the Services. Service credits or remedies for extended outages will be as specified in any applicable Service Level Agreement (SLA) for your Subscription plan.

13. Warranties and disclaimers

We warrant that we will provide the Services with reasonable care and skill, and that the Services will materially conform to the description on our Website and documentation.

To the maximum extent permitted by law and subject to section 14 (Australian Consumer Law), the Services are provided on an "as is" and "as available" basis. We disclaim all other warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Services will be uninterrupted, secure, or error-free, or that they will meet your specific requirements. Attribution insights are analytical tools; they do not guarantee particular marketing outcomes.

14. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement.

Under the Australian Consumer Law, our Services come with guarantees that cannot be excluded, including that our Services will be:

Provided with due care and skill
Fit for the purpose we represent or that you make known to us
Provided within a reasonable time

If our Services fail to meet a consumer guarantee, you are entitled to a remedy under the Australian Consumer Law, including a refund, replacement, or compensation for any reasonably foreseeable loss.

To the extent that our liability for breach of a consumer guarantee is limited (where the law permits), our liability is limited to, at our election: (a) re-supplying the Services; or (b) paying the cost of having the Services re-supplied.

15. Limitation of liability

Subject to section 14 (Australian Consumer Law) and to the maximum extent permitted by law:

Neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, regardless of the cause of action.
Our total aggregate liability to you for all claims arising under or in connection with these Terms will not exceed the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.

These limitations apply regardless of whether the damages are based on contract, tort (including negligence), strict liability, or any other legal theory, and even if we have been advised of the possibility of such damages.

Nothing in these Terms limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be limited by law.

16. Indemnification

You agree to indemnify, defend, and hold harmless NodeNarrative and our officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

Your use of the Services in violation of these Terms
Your Customer Data or your collection, use, and processing of personal information
Your violation of any applicable law or third-party rights

We will indemnify you against any third-party claims that the Services infringe a third party's intellectual property rights, provided you promptly notify us and give us reasonable cooperation and control of the defence.

17. Term and termination

17.1 Term

These Terms commence when you first access or use the Services and continue until terminated by either party.

17.2 Your right to terminate

Monthly Subscriptions: You may cancel at any time. Cancellation takes effect at the end of the current billing period.
Annual Subscriptions: You may cancel at any time. Cancellation takes effect at the end of the current annual term. Refunds are subject to section 5 and applicable consumer law.
Material changes: If we make material changes to these Terms that adversely affect your rights, you may terminate by notifying us within 30 days of the change.

17.3 Our right to terminate

We may terminate or suspend your access to the Services:

For cause: If you breach these Terms and fail to remedy the breach within 14 days of receiving notice
For non-payment: If payment remains outstanding for more than 14 days after a failed payment notice
Immediately: If your use poses a security risk, involves illegal activity, or causes harm to other users or our systems

18. Data on termination

Upon termination of your Subscription:

Data export: You will have 30 days from the effective date of termination to export your Customer Data. We will provide data export tools or assistance upon request.
Data deletion: After the 30-day export period, we will securely delete your Customer Data from our active systems. Copies in encrypted backups will be deleted in accordance with our backup rotation schedule (not exceeding 90 days).
Account information: We may retain your account information and billing records as required by tax and accounting laws (up to 7 years under Australian law).

19. Dispute resolution

We encourage you to contact us first if you have a dispute. We will try to resolve disputes promptly and in good faith.

19.1 Informal resolution

Before initiating formal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of 30 days from the date of written notice of the dispute.

19.2 Mediation

If the dispute cannot be resolved informally, either party may refer the dispute to mediation administered by the Resolution Institute (or its successor body) under its mediation rules. The mediation will be held in Brisbane, Queensland, unless the parties agree otherwise.

19.3 Litigation

If the dispute is not resolved through mediation within 60 days, either party may commence court proceedings in accordance with section 21 (Governing law).

Nothing in this section prevents either party from seeking urgent injunctive or interlocutory relief from a court of competent jurisdiction.

20. Force majeure

Neither party will be liable for any delay or failure to perform its obligations (other than payment obligations) where the delay or failure results from circumstances beyond its reasonable control, including but not limited to:

Natural disasters, pandemics, or epidemics
Cyberattacks, DDoS attacks, or widespread internet outages
Acts of war, terrorism, or civil unrest
Government actions, sanctions, or regulatory changes
Failures of third-party infrastructure providers
Power outages or telecommunications failures

The affected party must notify the other party promptly and take reasonable steps to mitigate the impact. If a force majeure event continues for more than 60 days, either party may terminate the affected Services by written notice.

21. Governing law

These Terms are governed by and construed in accordance with the laws of Queensland, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Queensland and any courts of appeal therefrom.

If you are a consumer, nothing in this section affects your rights to bring proceedings in your local jurisdiction where required by mandatory consumer protection laws.

22. Changes to these Terms

We may update these Terms from time to time. When we make changes:

We will update the "Last updated" date at the top of this page
For material changes that adversely affect your rights, we will provide at least 30 days' notice via email or a prominent notice on the Website
If you do not agree to the updated Terms, you may terminate your Subscription before the changes take effect

Continued use of the Services after the updated Terms take effect constitutes your acceptance of the changes. We will not make retrospective changes that materially reduce your rights without your express consent.

23. General provisions

Entire agreement: These Terms, together with our Privacy Policy and any Subscription order, constitute the entire agreement between you and NodeNarrative with respect to the Services.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, with notice to you.
Notices: Notices to you may be sent to the email address associated with your account. Notices to us should be sent to legal@nodenarrative.io.
Electronic transactions: These Terms and any agreement entered into electronically are valid and enforceable under the Electronic Transactions Act 1999 (Cth) and the Electronic Transactions (Queensland) Act 2001 (Qld).
Relationship: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties.

24. Contact us

If you have questions about these Terms of Service, please contact us:

Legal enquiries	legal@nodenarrative.io
General enquiries	hello@nodenarrative.io
Post	NodeNarrative, Brisbane, QLD, Australia

These Terms of Service were last reviewed on 18 March 2026. We recommend that this document be reviewed by a qualified legal professional to ensure it meets the specific requirements of your business. This document does not constitute legal advice.